Scott is highly motivated and adaptable with a background in technical writing. He is well-versed in writing for a variety of audiences and purposes, proficient in Windows with a solid understanding of macOS. He also has extensive experience in customer service.
Education
Technical Communication Diploma (2013)
Red River College Polytech
Professional Experience
Résumé Writer (2020)
Talent Inc
- Wrote and revised résumés, cover letters, and LinkedIn profiles for clients from a variety of industries and backgrounds.
- Reviewed material provided by clients, streamlined the information to improve flow, revamped the language to make it “pop” and improve marketability.
- Targeted résumé to specific job postings, highlighting relevant skills and attributes of clients.
- Communicated with clients to clarify details, gain feedback on drafts and approve final copies.
Technical Writer (2014)
Canadian Diabetes Association
- Built a Quick Reference document for nation-wide resources for diabetes patients.
- Condensed large binder of healthcare services information into a single page per province guide intended for quick use by patients needing immediate access to resources.
Freelance Technical Writer (2013)
Tag Creative Studios
- Collated information from various sources on procedures for internationally educated medical professionals to be licensed in Manitoba.
- Created a Quick Reference document that effectively presented this information clearly and simply.
Technical Writer (2012 – term position)
Princess Auto
- Wrote and maintained technical publications such as Owner’s Manuals and Service/Repair manuals.
- Applied mechanical understanding to interpret photos and mechanical parts drawings and incorporate these into clear and concise instructions.
- Wrote, edited, proofread and formatted service manuals, user guides and other documents to produce excellent documentation with a focus on the audience.
- Collaborated with writing team and Product Specialists to interpret and understand instructions.
- Consistently met and exceeded deadlines – producing over 35 manuals in a 16-week period.
Additional Work Experience
- Warehouse Worker 2, Manitoba Liquor and Lotteries (2018 – 2020)
- Warehouse Worker 1, Manitoba Liquor and Lotteries (2015 – 2018)
- Sales Associate, The Source (2007 – 2013)
- Attendant, Pine Ridge Golf Club (2006)
- General Merchandise Clerk, The Real Canadian Superstore (2005)
Success Factors
With his background in Technical Communication, Scott would prefer part-time work with regular/predictable hours. He is interested in learning new things and would like some day to day variation along with a series of known tasks. He works best with one thing at a time versus multitasking and is methodical in his approach (possibly taking more time as he learns new techniques and processes). He prefers to work alone or in an environment with other co-workers all focussed on a common goal with clear parameters. He may have difficulty with social interactions at work and may not initiate them or ask questions. Checking in on how he is doing and providing mentorship when and as needed will be particularly helpful. He may have difficulty accepting feedback due to his perfectionistic tendencies and worries about an age differential with co-workers. Work-life balance is important to ensure good productivity and contributions to the workplace.
Scott will do best with clear communication and a common understanding of the details. Don’t overwhelm him with long to-do lists and ensure any verbal communication is followed up with a written format.